Thank you for choosing Clayton Online School for your educational needs. We are committed to ensuring satisfaction in all our courses and offerings. However, we understand that there may be instances where our services may not meet your expectations. Our refund policy outlines the conditions under which refunds may be granted.
Refund Eligibility
- Time Frame: Refunds are eligible within 7 days of purchase. Beyond this period, we cannot offer you a refund or exchange.
- Access: Courses that have not been accessed are eligible for a full refund.
- Progress: Courses that have been accessed but not progressed beyond a 5% completion are eligible for a partial refund.
Non-Refundable Circumstances
- Course Completion: If a course has been accessed and progressed beyond 5% completion, it is no longer eligible for a refund.
- Discounted Courses: Courses purchased on sale or with a discount code are not eligible for a refund.
- Account Misuse: If any misuse or violation of the platform’s terms of use is detected, the account may be suspended without a refund.
Refund Process
- Request: Submit a refund request to info@claytononlineschool.com within the eligible time frame.
- Review: Our team will review your request against our policy and course analytics.
- Approval: If approved, the refund will be processed, and a credit will automatically be applied to your original payment method.
- Notification: You will be notified via email regarding the approval or rejection of your refund.
- Timeline: Please allow for 10 – 15 business days for the refund to be processed.
Questions
If you have any questions or concerns regarding our refund policy, please contact us at info@claytononlineschool.com.
